We are seeking a permanent full-time position as Client Implementation Consultant who will work closely with the company’s Service Delivery Leadership group, Customer Relationship Directors, and Payroll Administration, supporting customers for Level 1 and Level 2 payroll-related activities. You’ll work with our payroll tax and benefit administration groups, processing data requests from our ASO clients. This is an excellent opportunity for an ambitious, high-energy individual to be on the front line, connecting with customers and driving high customer satisfaction.

The ideal candidate will have customer support experience with HCM or HRIS systems, including time and attendance software and hardware.

Responsibilities:

• Troubleshoot system cases that cannot be resolved by Level 1 support. Interact with customers to understand issues in accordance with EPAY’s HCM platform and resolve the cases in a timely fashion, driving high customer satisfaction.
• Adjust customers’ system setup for payroll and benefits modules according to new customer requirements or plan changes.
• Adhere to the SOPs and set protocols driving the department’s matrices and maintain the contractual service level agreements for EPAY customers.
• Ensure excellent incident management skills while documenting all customers’ transactions in our CRM application (Salesforce).
• Identify and analyze specific workforce trends for our customers and suggests best practices from a compliance standpoint.
• Understand customers’ training requirements and design training programs, working with EPAY’s implementation team and a group of certified trainers.
• Conduct customer training courses—live or recorded.
• Understand customers’ customized documentation requirements (i.e., job aids, quick reference guides, etc.) and work with EPAY’s technical writer to produce.

Qualifications:

• 8-12 years of customer support experience in HRIS systems, including payroll and time & attendance
• Support discovery sessions to understand the client’s fund structure, current processes, scope of asset classes, and bespoke requirements
• Facilitate and provide structure for regular client meetings during the implementation
• Writing and managing detailed project plans
• Member of a global Client Implementation Team
• Report customer project accomplishments and deliverables to management monthly
• Review and approve staff card program changes and trend opportunities for department development
• Be the point person for “franchise” clients with lots of high level exposure and Sr
• Determine, coordinate and support connectivity needs for the various trading desks across all asset classes
• Utilize KYC documentation skills to verify the identity of new clients
• Procuring internal approvals for new transactions, managing the new product approval process

Desired Qualifications:

• Applicants having a notice period of one month or less would be preferred.

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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